Refund policy

Introduction

This website and its associated services are managed and operated by SCP Studios Pty Ltd (trading as Surf Coast Prints). Any reference to "we," "us," or "our" throughout this site pertains to SCP Studios Pty Ltd. By accessing our website, tools, and services, you (the user) agree to comply with and be bound by the terms, conditions, policies, and notices outlined in this document.

By browsing our website or making a purchase, you are engaging with our "Service" and agreeing to these Terms & Conditions ("Terms"). These Terms apply universally to all users of our platform, including but not limited to site visitors, customers, vendors, merchants, and content contributors.

Please review this document carefully prior to using our website. Accessing or using any part of this site constitutes your explicit agreement to these Terms. If you do not consent to this agreement in its entirety, you are not authorized to access the site or use any of its Services.

Any future features, tools, or products added to this store will automatically be subject to these Terms. We reserve the right to amend, update, or replace any portion of these Terms by publishing the changes directly to our website. It is your responsibility to review this page routinely. Your continued use of the site after any modifications are posted serves as your acceptance of those updates.

Our digital storefront is hosted by Shopify Inc. They supply the e-commerce infrastructure that enables us to sell our products and Services to you.

1. User Eligibility and Platform Guidelines

By agreeing to these Terms, you confirm that you have reached the age of majority in your specific state, province, or territory of residence. If you are the age of majority, you also consent to allow your minor dependents to use this site. You are strictly prohibited from using our products for any unauthorized or illegal activities. Furthermore, you must comply with all laws applicable in your jurisdiction (including copyright laws) while using our Service. You must not upload or transmit any destructive code, viruses, or worms. Any violation of these guidelines will result in the immediate revocation of your access to our Services.

2. General Provisions

We reserve the right to deny Service to any individual, for any reason, at any given time. You acknowledge that your data (excluding credit card details) may be transferred unencrypted. This can involve (a) transmissions across various network structures and (b) adaptations to meet the technical requirements of connecting devices or networks. Credit card information is always strictly encrypted during network transfers. You agree not to copy, reproduce, duplicate, exploit, sell, or resell any part of the Service, your access to it, or any contact information on our website without our express, written consent. The titles and headings in this document are strictly for formatting convenience and do not restrict or alter these Terms.

3. Information Accuracy and Updates

We cannot be held responsible if the information presented on this site is outdated, incomplete, or inaccurate. The content provided is for general informational purposes only and should not be your sole basis for decision-making. We strongly advise consulting primary, current sources before making significant decisions. Reliance on our site's material is strictly at your own risk. This website may feature historical data which is inherently not current and is provided purely for reference. We reserve the right to modify site content at any time without any obligation to notify users of updates.

4. Service Modifications and Price Changes

The pricing of our products may change at any time without prior notice. We also reserve the right to alter, suspend, or completely discontinue the Service (or any portion of it) without warning. We hold no liability to you or any third party for changes in pricing, modifications to the platform, or the suspension/discontinuance of the Service.

5. Product Availability and Limitations

Certain Services or items may be exclusively available through our website. These products may have limited stock and are subject to our standard Refund Policy for any returns or exchanges. We strive to display product colors and images as accurately as possible. However, we cannot guarantee that the color calibration of your personal device’s screen will accurately reflect the physical product. We maintain the right—though not the obligation—to restrict the sale of our goods or Services to specific individuals, geographic regions, or jurisdictions. We may apply this right on a case-by-case basis and may limit the quantity of items offered. All product descriptions and pricing are subject to immediate change at our sole discretion. We may discontinue any product at any time. Any promotional offer made on this platform is void where legally prohibited. We do not guarantee that the quality of any items, information, or Services you purchase will perfectly meet your expectations, nor do we guarantee that any errors in the Service will be immediately rectified.

6. Billing and Account Accuracy

We maintain the right to refuse any order placed with us. At our discretion, we may cancel or limit the quantity of items purchased per person, per household, or per order. This includes orders linked to the same customer account, identical credit cards, or the same billing/shipping addresses. If we modify or cancel an order, we will attempt to notify you using the contact information provided at checkout. We also reserve the right to restrict or refuse orders that appear to be placed by distributors, resellers, or dealers.

You agree to supply accurate, complete, and current purchase and account information for all transactions. You also agree to promptly update your account details, including email addresses and payment expiration dates, ensuring we can complete your transactions and contact you when necessary.

For more information, please consult our Refund Policy.

7. Third-Party Tools

We may grant you access to optional third-party tools that we neither control, monitor, nor influence. You accept that these tools are provided "as is" and "as available," completely devoid of warranties, conditions, or endorsements of any kind. We assume absolutely no liability arising from your use of these optional third-party features. Using these tools is entirely at your own discretion and risk. It is your duty to read and approve the specific terms provided by the relevant third-party providers. Future Services or features introduced to the website will also be subject to these exact Terms.

8. External Links

Certain materials, products, and Services on our platform may feature content from third parties. Links on our site may route you to external websites entirely unaffiliated with Surf Coast Prints. We are not obligated to evaluate or examine the content or accuracy of these third-party sites. We do not warrant and hold no liability for any materials, products, or services provided by third parties. We are not responsible for any damages or harm resulting from the purchase of goods, content, or services made in connection with external websites. Please thoroughly review the policies of any third party before engaging in a transaction. Any claims, complaints, or questions regarding third-party products must be directed to that third party.

9. User-Generated Content, Submissions & Feedback

If you send us specific submissions (like contest entries) at our request, or if you voluntarily submit suggestions, creative ideas, plans, or proposals (collectively, "comments"), you agree that we may edit, copy, publish, translate, and distribute them in any medium, at any time, without restriction. We are under no obligation to: (1) keep your comments confidential; (2) offer compensation for them; or (3) respond to them. We have the right, but not the obligation, to monitor, remove, or edit content that we deem, at our sole discretion, to be unlawful, defamatory, offensive, threatening, obscene, or a violation of intellectual property rights or these Terms. You agree that your comments will not infringe upon the rights of any third party, including trademarks, copyrights, privacy, or proprietary rights. Your submissions must not contain malware, computer viruses, or abusive and libelous material that could impact the Service. You must not use a fake email address or impersonate others to mislead us or third parties regarding the origin of your comments. You bear sole responsibility for the accuracy of your statements. We assume no liability for comments posted by you or others.

10. Data Privacy

The collection and use of your personal information through our store is governed strictly by our Privacy Policy.

11. Corrections and Omissions

From time to time, there may be typographical errors, omissions, or inaccuracies on our site regarding product details, pricing, shipping costs, promotions, and availability. We reserve the right to correct these errors and to update information or cancel orders if any details are found to be inaccurate, doing so without prior notice (even after you have submitted an order). We are not obligated to routinely update, clarify, or amend information within the Service, including pricing, unless required by law. The absence of a specific refresh date should not be interpreted as an indication that all information has been completely modified or updated.

12. Prohibited Conduct

In addition to other restrictions outlined in these Terms, you are strictly prohibited from using the site or its content: (a) for any unlawful activities; (b) to recruit others to participate in illegal acts; (c) to violate any local, state, federal, or international laws and regulations; (d) to infringe upon the intellectual property of SCP Studios Pty Ltd or others; (e) to discriminate, harass, intimidate, defame, or abuse anyone based on race, gender, sexual orientation, religion, age, disability, or national origin; (f) to submit deliberately false information; (g) to upload malicious code or viruses that compromise the Service or the broader Internet; (h) to track or harvest the personal data of others; (i) to scrape, phish, spam, or crawl the site; (j) for any obscene purposes; or (k) to bypass or interfere with the security measures of the Service. Violating any of these prohibitions gives us the right to immediately terminate your access.

13. Disclaimers and Limitation of Liability

We do not guarantee or represent that your use of our Service will be error-free, secure, timely, or completely uninterrupted. We do not warrant that the results derived from the use of the Service will be reliably accurate. You agree that we may suspend the Service for indefinite periods or cancel it entirely without notice. Your use of, or inability to use, the Service is fundamentally at your own risk. The Service and all items delivered to you are provided strictly "as is" and "as available" (unless stated otherwise by us). We make no representations, warranties, or conditions of any kind—whether express or implied—including warranties of merchantability, durability, fitness for a particular purpose, and non-infringement. Under no circumstances shall SCP Studios Pty Ltd, our officers, directors, employees, affiliates, agents, contractors, suppliers, or licensors be held liable for any direct, indirect, incidental, punitive, or consequential damages. This includes, but is not limited to, lost data, lost profits, lost revenue, replacement costs, or similar damages arising from your use of the Service or any products procured through it. This applies to claims based in tort (including negligence), contract, strict liability, or otherwise. In jurisdictions that do not allow the complete exclusion of liability for incidental or consequential damages, our liability shall be restricted to the absolute maximum extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless SCP Studios Pty Ltd, alongside our parent companies, affiliates, partners, directors, officers, agents, contractors, licensors, and employees, against any demands or claims (including standard legal fees) made by a third party due to your breach of these Terms, your violation of any law, or your infringement of third-party rights.

15. Severability

If any single provision within these Terms is found to be void, unlawful, or unenforceable, that specific provision will still be enforced to the highest degree permitted by law. The unenforceable segment will be severed from the document, but this severance will not affect the validity or enforceability of the remaining provisions.

16. Agreement Termination

Any obligations or liabilities assumed by either party prior to the termination date will survive the termination of this agreement. These Terms remain in effect until either you or we terminate them. You can terminate this agreement at any time by simply notifying us that you wish to stop using our Services or by ceasing your use of our website. If we suspect or determine that you have failed to comply with any part of these Terms, we may terminate this agreement without notice. You will remain liable for all outstanding amounts due up to the termination date, and we may deny you further access to our Services.

17. Entire Agreement

Our failure to enforce or exercise any specific right outlined in these Terms does not constitute a waiver of that right. These Terms, along with any operating policies posted by us, form the complete and entire agreement between you and SCP Studios Pty Ltd. They govern your use of the Service and supersede any prior agreements, proposals, or communications (verbal or written) between us, including older versions of these Terms. Any ambiguities found in the interpretation of this document shall not be used against the drafting party.

18. Governing Law and Jurisdiction

These Terms, as well as any separate agreements related to our Services, shall be governed by and interpreted in accordance with the laws of Australia.

19. Amendments to these Terms

You may review the most current version of these Terms at any time on this page. At our sole discretion, we reserve the right to alter, replace, or update any part of these Terms by publishing changes to our site. It remains your responsibility to periodically check for updates. Continuing to access our website or use the Service after changes are posted constitutes your explicit agreement to the amended Terms.